At OneTechApple, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy below for detailed guidelines.
1. Eligibility for returns
• Products can be returned within 14 days after the delivery date.
• The article must:
• Unused and in the same condition that you received it.
• Be returned in the original packaging, including all accessories, manuals and other items.
2. Non-returnable items
Certain items are not eligible for return:
• Gift cards.
• Software that has been downloaded or activated.
• Opened or damaged packaging for accessories, unless the product is defective.
3. Refunds
• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, a refund will be processed to your original payment method within 5-10 business days. • Shipping costs are non-refundable unless the return is a result of our error or a defective product.
4. Exchange
• We only replace items if they are defective or damaged. If you would like to exchange the same product, please contact our customer service team.
5. Returns
• Customers are responsible for return shipping costs, except in cases involving defective or incorrect items.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
6. Steps to Initiate a Return
1. Please contact our customer service team at info@onetechapple.com with your order details and reason for return.
2. You will receive instructions on how and where to send your item.
3. Return the product to us according to the instructions provided.
7. Late or Missing Refunds
• If you have not received your refund within the expected timeframe, please first contact your bank or credit card company as processing times can vary. • If you have done this and still have not received your refund, please contact us at info@onetechapple.com
8. Warranty information
• For products covered by the manufacturer's warranty, please refer to the warranty terms for repair or replacement options.
If you have any questions about this policy, please contact our support team at.
Thank you for choosing TechApple!
