FAQ

One Tech Apple is the place to buy original Apple products, such as iPhones, MacBooks, and
accessories. We offer high quality products with warranty and excellent service.

Yes, all products we sell are 100% new unless otherwise stated. Second hand or refurbished products are clearly stated.

We sell a wide range of Apple products, including:

- iPhones
- MacBooks
- official accessories

No, we only sell new products.

You can place an order by selecting a product, adding it to your cart and going through the checkout process. If you have any questions, please contact our customer service.

Yes, as long as your order has not been shipped, you can change or cancel it. To do this, please contact our customer service as soon as possible.

We accept:
• iDEAL
• Credit card (Visa, MasterCard, American Express)
• PayPal

Yes, all our payments are processed through our secure payment platform. Your details are fully protected.

Orders placed before 15:00 on weekdays are usually shipped the same day. Delivery time is usually 1-3 working days.

For all orders we charge a one-time shipping fee of €4.95. The products are shipped by our partner Post NL.

Yes, you can return a product within 14 days of receipt, provided it is unused and in original condition.

Please contact our customer service for a return label and further instructions.

All our products come with a minimum 1 year manufacturer's warranty.

If you have a defective product, please contact our customer service. We will be happy to help you with repair or replacement.

You can reach us via:
• Email: info@onetechapple.com
• Live Chat: Available during office hours via our website

Our customer service is available from Monday to Friday from 9:00 AM to 5:00 PM.